30 July 2013

Tech Tuesday: How Can I Get a Response from FindAGrave

Orlando M Smith gravestone, photo by Devon Lee
I am so thankful for FindAGrave.com and the wonderful service the company and the volunteers provide. I have enjoyed adding my own service to the mix. And, I refer to this website almost as often as I do FamilySearch.org or Ancestry.com.

However, I have a number of relatives whose memorials I would like to manage. I have a number of memorials that I have sent repeated updates for but can not get the memorial manager to make changes.

I respectful understand that life gets busy and volunteers with hundreds of requests can often loose the requests. However, after multiple attempts and 9 months... how can I get a response? At this point, I just want to have the transfer of my relatives and I'll let the corrections on memorials not directly related to be go.

I have enjoyed the emails when I submit a request using the form method (see below). I think the processing is insanely faster. I submitted 6 corrections and received a "Edit Processed" confirmation email within 24 hours. Yep. Fast. But not every correction submission looks like this. Why? They really should.

Options available after selecting edit on FindAGrave

Screen after selecting birth/death date link. Looks just like the screen for entering information. Love that!
I know Tech Tuesday is supposed to be about tips for using Technology with Genealogy. However, I'm in need of reverse tips. Tips to help me get the answers I need for transferring information and suggestion that the Submit Edit Request forms apply to all the memorials.

6 comments:

  1. If you look in the FindAGrave Help / FAQ, you should be able to find answers to some of these questions. They do acknowledge that everyone is a volunteer and you have to have patience, but I agree, after nine months, you should get a response!

    Last February I requested a transfer of ten (not all direct) ancestors from FindAGrave because the initial owner was no longer active. Imagine my surprise when in early June, I got all of them transferred to me! So try looking at the FAQ and perhaps FindAGrave can help you if the owner isn't responsive.

    ReplyDelete
    Replies
    1. I'll keep being what my blog name implies, patient. I have read the FAQs before posting here and followed their suggestions. I know it's all volunteer. It's just a wee bit difficult to hang tight. Patience is a virtue. Patience is a virtue.

      Good news though. Orlando Smith's profile was transferred to me. Now I'm waiting on a few more. Finger's crossed.

      Delete
  2. I have also had this issue. I made two requests of the original owner, explained my relationship and gave it about 6 months. Then like Elizabeth said, I sent a simple email to the FAG people in the FAQ stating the facts and, voila, they were transferred to me within a few days.

    I try to be the opposite when someone contacts me, especially if it is a cemetery I photographed because I live nearby and have no relationships. Then I always offer to transfer.

    Good luck!

    ReplyDelete
  3. I've been stewing about this type of thing since yesterday when I discovered that someone had added my dad's cousin, who died in June, on FindAGrave without any knowledge of what cemetery he's buried in. This person just took the obituary and added it to FAG even before the funeral occurred. It clearly is outside of the relationship guidelines for transfer but I'm pretty clear the individual is not related. I guess I'll request the transfer and see what happens........

    ReplyDelete
  4. Devon,

    I want to let you know that two of your blog posts are listed in today's Fab Finds post at http://janasgenealogyandfamilyhistory.blogspot.com/2013/08/follow-friday-fab-finds-for-august-2.html

    Have a great weekend!

    ReplyDelete
    Replies
    1. Jana. Thank you so much for the support and sharing the queries I have. I'm teaching a class on collaborative genealogy. I will be including this post as an example.

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